MR-CT Field Service Engineer II / Boston Area
ROLES & RESPONSIBILITIES:
- Install new equipment at customer sites
- Troubleshoot and repair equipment with minimum support
- Provide preventative maintenance on systems
- Provide ongoing telephone and email-based technical support
- Work with territory salespeople to identify, contact, and assist with presentations to potential service customers
- Pass sales leads on to sales representatives and help close business
- Assist in recruiting and mentoring other FSEs
- Other duties as necessary
REQUIREMENTS:
Education & Certifications
- Bachelor of Science degree in an engineering discipline; electrical, biomedical, or computer engineering preferred
- Military electronics background desired; Associates (AA) Degree acceptable with direct experience
Experience
- 3+ years of diagnostic imaging field service experience with Siemens, GE, Philips, Toshiba, Hitachi, Fischer and/or Hologic equipment
- 5+ years of direct field service experience
- Knowledge of ISO 9000 and FDA Quality System Regulation (QSR) quality control guidelines
- Working knowledge of field service software systems
Travel
- Valid driver’s license and solid driving record for a minimum of five years
- Willing and able to undertake day travel up to 75% of the time
- Willing and able to undertake overnight travel on short notice up to 20% of the time
Competencies
- Proficient with MS Office applications (e.g., Excel, Word, Outlook, Access)
- Fluent in reading, writing, and speaking English
- Clear, professional verbal and written skills
- Ability to apply critical thinking skills and proactively solve problems
- Ability to work effectively with minimum supervision
- Ability to establish and maintain effective working relationships and work with customers
- High level of attention to detail and accuracy
- Organizational skills and ability to prioritize tasks
- Ability to react quickly and adapt to changes in priorities, circumstances and direction
- Ability to lift 40+ pounds
To apply for a position, send your resume and cover letter to:
HR@UnisynMedical.com